Customer asks: "How much do you charge?"
"Our residential rate is $110 per hour Monday through Friday, 7 to 7, with a 2-hour minimum. Evenings and weekends are $220 per hour, and holidays are $330 per hour. We also offer a 5% discount if you pay with cash."
Customer asks: "Do you do free estimates?"
Try to book them first: "Most of our customers prefer to book at our hourly rate so we can get out there sooner — would you like to go ahead and schedule a time?"
If they still want an estimate: "No problem! We offer free virtual estimates. Just text or email us photos or prints of what you need done and we'll get back to you within 24 hours with a quote."
If they want someone to come out: "We can absolutely do an in-person estimate at our standard hourly rate."
Customer asks: "What areas do you service?"
"We service the Sioux Falls area and surrounding communities up to about 60 miles out in southeast South Dakota. What's your address? I can confirm we service your area."
Customer asks: "Do you work weekends or holidays?"
"Yes, we are available 24 hours a day, 7 days a week. Evenings and weekends are $220 per hour residential, and holidays are $330 per hour."
Customer asks: "How do I pay?"
"Payment is collected at the time of service. We accept cash, check, credit card, and debit card. We offer a 5% discount if you pay with cash."
Customer asks: "How long will the job take?"
"Every job is a little different, but most of our service calls are completed within the minimum service window. Would you like to go ahead and get a time on the schedule?"
Customer asks: "Can I send you photos of the problem?"
"Absolutely! You can text photos to (605) 800-7359. That really helps our technician come prepared so we can get your issue taken care of faster."
Customer asks: "Do you offer financing?"
"Yes, we do! We offer monthly payment plans starting at 0% interest for qualifying customers. You can apply right from your phone and get approved in under a minute. If you'd like, I can have a financing link sent to your phone right now so you can see what you qualify for — no impact on your credit score to check. Would you like me to send that over?"
Customer asks: "Do you have a warranty?"
"Yes, all of our work comes with a 6-month warranty."
Customer asks: "I need to cancel or reschedule."
"No problem, let me take your name and I'll have someone get back to you to reschedule."
Customer asks: "Can I request a specific technician?"
"We'll do our best to accommodate that. Which technician were you looking for?"
Customer asks: "What if the job costs more than the minimum?"
"You're only charged for the actual time spent. If it goes over the minimum, you'll be charged the hourly rate for the additional time."